Given its 4-star rating, some nice photos on the website, and a few good reviews/recommendations, the Hotel Bellas Artes turned out to be something of a disappointment. There was nothing wrong with the location in a little square near the Cathedral in the old city, and I’m generally a fan of small hotels (19 rooms in this case) in historic buildings (an old palace), but the Bellas Artes seemed somehow uncared for, almost down on its luck. Though it does photograph well - even my pics here have it looking nicer than it actually was.
The first two rooms we were offered on the top floor were small and dark, and the promised "Cathedral view" was laughable... if you leaned out a side window in the bathroom, yes, you could see the Cathedral. The room on the first floor, where we eventually stayed, though larger, and with a nice view onto the square (spoiled by windows so dirty you could barely see through them), was still a bit depressing. More seemed to have been spent on acquiring the necessities for extra stars (eg the out of place wall-mounted flat screen TV, a Nespresso machine on the already cluttered small desk), than on cleaning and maintenance. Curtains were discoloured and frayed, the toilet seat was chipped in several places, lamps had burned out bulbs, hallway carpets were badly stained. Sad.
There is free Wi-Fi, but the connection in our room was patchy. A small roof terrace with a jacuzzi has a nice view of the Cathedral, and there's a small breakfast room. Service was friendly enough, but a little lacklustre. We wanted to change hotels but were told that because we'd booked online they wouldn't refund the second night. So we did our best to stay out as much as possible and just use the hotel room to sleep and shower. This really shouldn’t be a 4 star hotel. Not recommended.